Frequently Asked Questions

What are your ingredients?

Nomoo Cookies are lovingly made with the highest quality natural ingredients and organic when we can.  After all, our family and friends eat them too. We want our cookies to be appreciated not only for what is in them, but also for what IS NOT in them, like preservatives, obscure chemicals, hydrogenated trans fats or artificial flavors and colors.

At Nomoo, we are proud to use the same high quality ingredients on our cookies that we use in our own home kitchens. Pure, rich Madagascar Bourbon extracts and whole vanilla beans from Nielsen-Massey, King Arthur flours and Callebaut Belgian dark chocolates.  We pick local fruits when in season and sweet local honey from Buckingham Valley.  You won't miss the butter in our cookies, because we use Earth Balance.  We are proud of the ingredients and care that goes into each Nomoo Cookie.

Are Nomoo Cookies Kosher?

Yes! Our entire facility is dedicated to dairy-free baking. All our products are certified Kosher- Parve under the supervision of the Union of Orthodox Jewish Congregations of America which inspects the facility, reviews and sanctions all of our ingredients - View our certification.  

Allergens; what’s IN and what’s OUT:

Please know that soy, eggs, wheat and nuts may be IN Nomoo cookies, but dairy is definitely OUT. If you’re someone who has a dairy allergy, is lactose intolerant or keeps a kosher diet, be assured we maintain a zero tolerance for any dairy products and that’s why we’re NOMOO!

We offer a line of vegan cookies that are free of milk, eggs, honey and made with non-bone char sugar certified by Vegan.org. Please be advised that we do use eggs in our facility for our non-vegan cookies.

Nomoo maintains a peanut free facility. We do however; use walnuts, almonds and coconut in our bakery. We have an allergen control plan in place and do our best through separation and sanitation to isolate the nut cookies to the best of our abilities.

If you have any questions about allergens listed or not, please feel free to contact us.

Does Nomoo have a freshness guarantee?

Nomoo cookies are made without preservatives and we recommend they be consumed within 2 weeks after delivery, unless they are refrigerated or frozen.

Once you receive Nomoo cookies you have three choices:

It’s all up to you and your cookie stamina. 

How do I know my order was received?

Shortly after placing your order, you will receive an email from us confirming your order and its associated shipping costs. 

Will I receive a tracking number for my order and when will my order arrive? 

After we ship your order, you will receive an email from us with a tracking number for your shipment.  FedEx will also provide you with a delivery date for your cookies. 

Which credit cards do you accept? 

We accept American Express, Visa, MasterCard and Discover Card. 

What are the advantages of creating an account?

When you create an account with Nomoo, shopping with us becomes faster and easier.  You can also look forward to these benefits:

What is your Baking and Shipping Schedule?

Nomoo Cookies are baked and shipped the same day from our bakery in beautiful Bucks County, Pennsylvania. Our baking and shipping schedule is designed to insure that your cookies get to their destination pronto. Place your order before 6 am EST, Monday through Thursday and they will ship that day. Orders placed on Friday, Saturday or Sunday will be shipped on Monday.

Nomoo Cookies cannot guarantee orders if your addresses are not complete and correct.  Also, shipping delays due to inclement weather may require more time.  

What is your return policy?

Refunds for items returned within 2 weeks of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. 

 

Cookie gifts delivered to hospitals and colleges:  

Yes, we send care packages to college students and deliver cookie gifts to cheer hospital patients. Fedex will deliver to the main mailroom, you may want to check to make sure your gift was received.

Catering, Wholesale and Special Orders:

Nomoo Cookie Company offers corporate and special event catering and a line of individually wrapped retail cookies

To place your order and discuss pricing, call 267 362 5326 x 150 or send an e-mail to sales@nomoocookies.com.